Returns & Exchanges
At Simon Pearce, we take pride in our handcrafted glassware and pottery; if you are not completely satisfied with your purchase, you may return eligible items within 30 days of receipt for a refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to return and print a prepaid shipping label.
Pack Your Items
Carefully wrap each piece in its original packaging and cushioning to ensure the delicate glass or ceramic arrives at our studio safely.
Ship the Package
Affix the return shipping label to your box and drop it off at any authorized carrier location, ensuring all previous shipping labels are covered.
Receive Refund
Once our artisans inspect the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing